Cancellation Policy

Free Cancellation Period

• 48+ hours before pickup: Full refund
• 1-48 hours before pickup: 50% refund
• Less than 1 hour: No refund

Modification Rules

• Date/time changes: Free if made 48+ hours before pickup
• Vehicle category changes: Subject to availability and price differences
• Location changes: May incur additional fees
• Multiple modifications may affect refund eligibility

• 2-hour grace period after scheduled pickup time
• No refund after grace period expires
• Vehicle release for other rentals after grace period
• Prepaid reservations forfeit full payment

• Minimum rental period applies (24 hours)
• Unused rental days refunded at 50% of daily rate
• No refund for promotional or special rate rentals
• Insurance and add-ons non-refundable

• Must be requested at least 24 hours before return time
• Subject to vehicle availability
• May require additional authorization on credit card
• Current rental rates will apply to extended period

Force Majeure

• Natural disasters: Full refund or rebooking
• Severe weather conditions: Flexible rescheduling
• Government restrictions: Case-by-case evaluation
• Medical emergencies: Documentation required

Travel Disruptions

• Flight delays: 2-hour grace period extended
• Flight cancellations: Free rebooking
• Travel restrictions: Full credit for future rental

• Refunds processed to original payment method
• Processing time: 5-10 business days
• Credit card refunds may take 1-2 billing cycles
• Option for credit toward future rentals

• Extended cancellation windows
• Priority rebooking assistance
• Additional grace period for no-shows
• Special modification privileges