Rental Guide
Everything you need to know for a smooth rental experience with Bandy's Cars
Rental Period Guidelines
Learn about our pickup, return, and extension policies to ensure a hassle-free rental experience.
Required Documents
Valid driver's license, credit card, and government-issued ID
Vehicle Inspection
Joint inspection and documentation of existing damage
Grace Period
15-minute grace period for pickup appointments
Fuel Level
Return with the same fuel level as pickup
Final Inspection
Assessment of vehicle condition and mileage
Return Window
2-hour window around scheduled return time
Pricing & Payment
Transparent pricing with no hidden fees. Understand our rates, additional charges, and payment options.
Accepted Cards
Payments at pickup time may result in 10% agency fee compared to our online prices.
Emergency Procedures
Know what to do in case of an accident, breakdown, or other emergency situations.
Ensure Safety
Move to safety if possible, turn on hazard lights
Call Emergency Services
Dial 15 (SAMU) or 177 (Police) if injuries occur
Contact Bandy's Cars
Call our 24/7 emergency line: +212 662 661 713
Document Everything
Take photos, exchange information, get police report
Emergency Hotline: +212 662 661 713 (Available 24/7)
Find Safe Location
Pull over safely, activate hazard lights
Call Roadside Assistance
Contact our support team immediately
Provide Information
Share your location, booking details, and issue description
Wait for Assistance
Stay safe while help is on the way (average 30-45 min)
Towing Service
Included
Replacement Vehicle
Available
Bandy's Cars Emergency
+212 662 661 713
24/7 Support Available
Medical Emergency
15 (SAMU)
Medical Emergency Services
Police
177
Police Emergency Line
Insurance Coverage
Comprehensive insurance options to protect you and your rental vehicle. Choose the coverage that suits your needs.
Third Party Liability
Coverage up to 2,000,000 MAD for damages to others
Collision Damage Waiver
Reduces your liability for vehicle damage
Theft Protection
Coverage against vehicle theft
24/7 Roadside Assistance
Emergency towing and support
Deductible: 3,000 MAD for damage claims
Zero Deductible
No out-of-pocket expense for covered damage
Personal Accident Insurance
Medical coverage for driver and passengers
Personal Effects Coverage
Protection for personal belongings up to 1,000 MAD
Glass & Tire Protection
Coverage for windshield and tire damage
Recommended for first-time renters and luxury vehicles
Need Additional Help?
Our customer support team is available 24/7 to assist you with any questions or concerns during your rental period.