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Community Guidelines

Last updated: January 9, 2025

At Bandy's Cars, we're committed to creating a safe, respectful, and reliable car rental community. These guidelines help ensure a positive experience for all members of our community, including renters, staff, and partners.

1. Core Values

  • Safety First: We prioritize the safety of our community above all else
  • Mutual Respect: Treat everyone with courtesy and professionalism
  • Honesty: Be truthful in all interactions and communications
  • Reliability: Honor commitments and maintain clear communication
  • Environmental Responsibility: Care for our vehicles and the environment

2. Safety Standards

2.1 Driver Responsibility

  • Always follow traffic laws and speed limits
  • Never drive under the influence of alcohol or drugs
  • Avoid distracted driving (no texting or phone use)
  • Ensure all passengers use seat belts
  • Report any accidents or incidents immediately

2.2 Vehicle Care

  • Perform basic safety checks before driving
  • Report any mechanical issues promptly
  • Keep the vehicle clean and well-maintained
  • Park in safe, legal locations only
  • Follow all vehicle-specific guidelines

3. Respect and Behavior

3.1 Interaction Guidelines

  • Treat staff and other customers with respect
  • No discrimination or harassment of any kind
  • Maintain professional communication
  • Respect others' privacy and personal space
  • Follow staff instructions and company policies

3.2 Prohibited Behavior

  • Aggressive or threatening behavior
  • Discriminatory language or actions
  • Intentional damage to vehicles
  • Fraudulent activity or misrepresentation
  • Unauthorized vehicle sharing or subletting

4. Rental Practices

4.1 Booking and Pickup

  • Provide accurate booking information
  • Arrive on time for pickup appointments
  • Bring required documentation
  • Complete vehicle inspection thoroughly
  • Ask questions if anything is unclear

4.2 During Rental

  • Follow agreed-upon usage terms
  • Keep vehicle clean and tidy
  • Maintain fuel levels as agreed
  • Stay within permitted geographic areas
  • Contact support for any issues

5. Environmental Responsibility

  • Practice eco-friendly driving habits
  • Properly dispose of any waste
  • Report environmental concerns
  • Support our sustainability initiatives
  • Consider our eco-friendly vehicle options

6. Communication and Feedback

  • Respond to communications promptly
  • Provide honest, constructive feedback
  • Report issues or concerns immediately
  • Share suggestions for improvement
  • Participate in community surveys

7. Consequences of Violations

  • Warnings for minor violations
  • Temporary suspension of rental privileges
  • Permanent ban for serious violations
  • Financial responsibility for damages
  • Possible legal action when necessary

Report a Concern

If you witness behavior that violates these guidelines or have concerns about safety, please contact us immediately:

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